Navy now offers sailors 24/7 help for pay, personnel issues

The Navy has started up an around-the-clock service aimed at solving human-resources issues for sailors stationed worldwide.

Navy Personnel Command’s MyNavy Career Center, which opened late last month at Naval Support Activity Mid-South in Millington, Tenn., is “designed for those who may be multiple time zones away on the other side of the globe,” Rear Adm. Jeff Hughes, who leads NPC, recently told Stars and Stripes in an email. “This returns time and energy to Sailors to focus on the mission and their families.”

The help — which in the past was offered only on weekdays between 7 a.m. and 7 p.m. Central time — can now be obtained via phone, 1-833-330-MNCC; email, askmncc@navy.mil; or at my.navy.mil.

Active-duty and reserve sailors, dependents and retirees are all eligible for the service, a Navy statement said. The 200 agents staffing MNCC should be able to handle most requests, but customers with complex cases will be connected to subject matter experts.

The young service is already making a difference, according to Ann Stewart, the command’s director of pay and personnel management. She said in an email that the number of people helped by NPC has doubled and customer-satisfaction surveys have also been positive.

“We were able to provide support to Sailors and their families who were impacted by the recent tropical storms in both the Atlantic and Pacific Oceans,” she said. “Our agents supported Commander, Naval Installations Command regional commanders in conducting accountability musters, and provided information to those impacted about how to file an evacuation travel claim if they were eligible.”

More changes are on the horizon, Stewart said. A mobile version of the MyNavy Portal will soon be available to remind sailors about human-resources actions such as when they are eligible to apply for benefits.

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© 2018 the Stars and Stripes

Distributed by Tribune Content Agency, LLC.

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